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How do I bid? In order to bid, a customer must first have an account with BigTexStore.com. Click "My Account" to set up an account. Once logged in to your account, you can enter a bid on an item. How does the bidding work? Our system is a specific bid system. If a customer enter a bid, this is the amount he or she wishes to pay - not a "bid up to amount." If another customer bids on the item, then that is now the top bid. Any customer may enter a bid during the auction duration, and may place a higher bid on top of their own current winning bid. The customer with the final bid will win the auction item. What am I responsible for if I have the winning bid? By placing a bid, the customer enters a legally binding contract to purchase the auction item from BigTexStore.com. The customer is responsible for reading the full item listing, bidding instructions, and accepted payment methods, and for paying the full bid amount as well as any applicable shipping, handling, and tax charges. The customer with the winning bid is bound by this contract to pay for the auction item at the final winning bid price.
How much will I be charged for shipping?
Shipping and tax charges will be calculated based on the winning bidder's shipping address, unless otherwise specified. Receiving time will vary based on shipping address.
Can I order by phone?
The BigTexStore.com Customer Service Center would be happy to assist you. Feel free to call 877-974-7467 during business hours to place your order by phone.
MainGate Inc. 7900 Rockville Road Indianapolis, Indiana 46214 317-260-2519 fax: (317) 241-6330 toll free 877-974-7467 (US only) BigTexStore@maingateinc.com
Customer Service Hours
Monday – Friday from 8 am - 5 pm ESTSaturday – 9 am - 3 pm EST
New items will be added to BigTexStore.com as soon as they become available.
BigTexStore.com currently accepts Visa, Master Card, American Express and Discover cards. We will also accept money orders and wire transfers, but you must call the BigTexStore.com Customer Service Center at 877-974-7467 to place your order.
Sales tax will be collected on applicable orders. Sales tax will be based on your shipping destination zip code. Tax rates are subject to change at anytime. If your order is being shipped to one of the following states, your order will have a sales tax: AL, AZ, CA, CO, FL, GA, IL, IN, IA, KS, KY, MA, MD, MI, MN, MO, NE, NV, NJ, NY, NC, OH, PA, TN, TX, VA, WA, WI and the District of Columbia (DC).
Your merchandise order will ship within 1-5 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is an additional 1-5 business days in transit from the ship date. If customer desires an expedited delivery 3 Day Select, Second Day Air or Next Day Air must be selected during checkout. With these selections, in-stock merchandise will ship the same day with a FedEx delivery guarantee. All orders placed after 2:00 p.m. EST will be processed the following business day. Shipping charges are calculated based on real-time FedEx rates. Saturday and Sunday are not recognized as business days according to FedEx guidelines. Special Order Items: These products ship from a third party. Product could take 1-6 weeks to ship from the vendor. Hawaii and Alaska orders: Customers ordering from these locations must choose to have their order shipped 2nd Day Air or Next Day Air. International Orders: For International orders and shipping, please call our Customer Service Center at 317-260-2519 during business hours to talk with a customer service representative to assure the best possible shipping price.
Please call the BigTexStore.com Customer Service Center at 877-974-7467, email customer service at BigTexStore@maingateinc.com, or use the Contact Us page and a customer service representative will assist you with your order.
Shipping fees will be taxed on applicable orders. Certain states tax shipping and your shipping destination will be used to calculate shipping tax. Tax rates are subject to change at anytime. If your order is being shipped to one of the following states, your order will have a shipping tax: FL, GA, IL, IN, KS, KY, MI, MN, NE, NV, NY, NC, OH, PA, TN, TX, WA, WI and the District of Columbia (DC).
Shopping at BigTexStore.com is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it cannot be read as the information travels over the internet.
We want you to be completely satisfied with the products you purchase from BigTexStore.com. You can depend on our cooperation and assistance if for some reason you wish to return your purchase. Please follow the guidelines below for your return. BigTexStore.com will accept merchandise return / exchange under the following conditions:
We have a 30-Day Hassle Free Return Policy and our goal is to make your return simple and easy. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we want to fix it. Simply return the form included with your package along with any item from your order in original condition (with tags) for a refund or exchange. If returning defectively manufactured merchandise, please contact our customer service team to arrange for the return/exchange. Note: To receive an exchanged item more quickly, return your item(s) for a refund and place a new order today. You will be responsible for shipping fees associated with the return/exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. Please note there will be an additional shipping charge for the new package if you request an exchange. It will take 2-10 business days from the date received for the refund to appear on your credit card statement. If requesting an exchange, it may take up to 10 business days for your new order to ship. Please send domestic returns to: MainGate Inc., ATTN: Returns, 7900 Rockville Road, Indianapolis IN 46214. International returns must refer to the section above. Personalized and collectible items are non-refundable and cannot be returned or exchanged. Please Note:
If you need to change or cancel your order, please call our BigTexStore.com Customer Service Center at 877-974-7467 or email us through the Contact Us page on the website. If you send us an email or leave a message, please reference your order number, your name and the best method to contact you. Please Note: Once your order has reached a certain point in our processing procedure we may not be able to change or cancel your order. Please notify Customer Service As Soon As Possible for changes or cancelations.